Both you and North Lincolnshire Homes share responsibility when it comes to maintaining your home. These responsibilities are outlined in detail in your Tenancy Agreement that you signed when agreeing to move into your new home, though a shortened list is available by visiting the responsibilities link on the left or by clicking here.
How to report a repair
By phone...
The easiest way to report a repair is to telephone our Contact Centre on 01724 279900. Our trained and friendly team of Customer Advisors are available from 8.00am to 6.00pm Monday to Friday to help you.
Online...
You can now complete our comprehensive online repairs form, available 24 hours a day. Simply click the link below and the form will launch in a new window.
Launch the repair form
In an emergency...
If you have a repair that, if left unattended would present a Health and Safety risk to people or property, call 0800 032 6363.
Help us to help you
You can help us complete your repair quicker by providing as much information as possible. By doing so we can be sure that right person is sent to correct the problem. To help us achieve this we ask that when reporting a repair you have answers to the following questions:
- What is the problem?
- Where is the problem?
- When did the problem begin?
- What is happening now?
We also ask our tenants to provide feedback on our services. Let us know how you feel about the way our repairs service works, maybe you have a suggestion how we could improve or maybe you have a complaint. Whatever comments you have we would like to hear from you - contact us.